SHIPPING METHODS

Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. 

Import taxes and customs fees are not included in the shipping cost. The recipient is responsible for payment of any duties or taxes incurred. Lily Kyi does not pay these fees on your behalf. In some cases, customs clearance procedures can delay package delivery. But please be advised that the decision to charge taxes and customs rests entirely with the receiving country. 

All orders are processed and shipped within 1-3 business days of purchase.

Weekends and holidays are excluded from processing and shipping times, please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Please keep in mind that we are not responsible for any lost, stolen, or packages delayed by any package delivery service.

GROUND 2ND DAY OVERNIGHT

$5 $12 $35

RETURNS & EXCHANGES

Something’s not quite right with your order? You have 14 days from the delivery date to return or exchange your items. ALL items must be unwashed, unworn with the hangtag attached, and accompanied by proof of payment.

Please keep in mind that at this time we DO NOT cover return/exchange shipping costs.

To initiate a return or exchange please e-mail info@lilykyi.com with RETURN/EXCHANGE in the subject line. Please include order number and item you would like to return or exchange. You will be responsible for the cost of shipping the items back.

Once received, refunds/exchanges will be processed within 5 business days, and you will be notified via email once complete.  Keep in mind your bank may require additional days to process and post the transaction. 

Please note: We reserve the right to deny any return or exchange.

LILY KYI RETURN & EXCHANGES ADDRESS:
3108 GLENDALE BLVD. #474
LOS ANGELES, CA 90039-1806